General Questions

I lost my tickets or did not receive them in the mail, what can I do?

The CSO Box Office has immediate access to verify your purchase.  If you have lost your tickets or did not receive them in the mail, simply speak with a CSO representative in the Box Office at the concert and we will reprint your tickets for you!

I am involved in a charity auction or other fundraiser and would like the CSO to donate tickets.

The Chattanooga Symphony & Opera is proud to build connections between the CSO and the Chattanooga community by supporting fellow nonprofits with ticket donations for use in fundraisers and silent auctions.

Please note that we have a limited number of tickets to donate and we receive an enormous amount of requests.  Due to our large volume of requests, we will only accept donation requests via fax or mail. And while we would like to grant all donation requests, we are simply unable to fulfill them all. We will only contact you if your request is granted.  Priority will be given to nonprofit arts organizations and educational organizations.

Please read the following carefully before applying for a ticket donation:

  • The benefiting organization must be a 501c3 organization
  • Requests must be received 4 weeks in advance
  • Requests must be on letterhead and include the event name, date, and description; the contact's name and email; and the mailing address the donation should be sent to.
  • Organizations (both benefiting and requesting) are limited to one request in a twelve-month period.

Can I bring my children to a CSO concert?

Children are welcome and encouraged to attend all CSO concerts.  Concerts typically last for 2 hours, with a 15-20 minute intermission approximately 45 minutes into the concert.  Some concerts may be more appropriate for children, such as our CSO Family Concert or Home for the Holidays matinee.  For Masterworks performances, children 17 and under are admitted free with a paid adult admission. For other regular series concert, there is a $15 ticket price for children under the age of 18.

Are your performance venues ADA compliant?

Yes! Our major performance venues are ADA compliant. Please let the box office know when ordering tickets if you require special seating or are in a wheelchair so they can make the appropriate seating arrangement. Please see an usher or CSO staff member if you require extra assistance.

Where do I park?

For concerts at the Memorial Auditorium, there is a large amount of street parking and also several lots and garages where you may pay to park.  

For concerts at Chattanooga State, park in any campus lot.

For concerts at Volkswagen, there is a free, large parking lot in front of and to the left of the entrance.

How long is the concert?

CSO performance times vary, but are about two hours long with at least one 20 minute intermission.

Where can I get a program book?

After purchasing a ticket and entering the performance hall or lobby, a greeter will give you a program book.  Should you require a signature for a class, please ask a volunteer to help you find a CSO staff member who can sign for you after the concert.

Can I get something to eat nearby?

For concerts at the Memorial Auditorium, there are concessions available in the lobby.  There are also many restaurants and shops only a few blocks away! Head to the Starbucks in the lobby of the Sheraton Read House, Community Pie (a favorite of many CSO musicians), or Big River Grille. After the concert, head over to City Café or Porters Steakhouse where CSO musicians and Guest Artists might be eating after the concert.

The Volkswagen Conference Center occasionally has a small concession stand that serves snacks and drinks, which may be taken in the hall.

I want you to know about my concert experience.

Did we do something great? Something we can do better? We want to hear about your experience. Please use the contact form below, and if requested, a CSO staff member will be in touch with you soon. You can also message us via Facebook Page (ChattSymphony).

Which concert or performance did you attend?
Tell us about the performance.
Please have a member of the CSO staff contact me.
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How can I make a financial contribution to the CSO?

You can make a contribution online, send your contribution to our offices at 736 Georgia Avenue, Suite 101, Chattanooga, TN 37402, or can make a contribution over the phone at 423.267.8583. Thank you for your support of the CSO!

Concert Etiquette

What time should I arrive?

The Box Office at the Memorial opens 1 1/2 hours before the concert start time and the Box Office at other venues opens 1 hour before the concert start time. Doors open, typically, one hour prior to concert start time. If you need to buy a ticket, it's best to get there early so you can get the best seat. If you already have your ticket or need to pick it up at Will Call, arriving at least 30 minutes before showtime will give you plenty of time to find parking, avoid any lines, people watch, and browse through the program.

What do I wear to a CSO concert?

There is not a dress code for the CSO; come in something that makes you comfortable. Masterworks performances generally tend to be the most formal and people typically dress in "Sunday best" or business meeting attire. Pops, Volkswagen, and Chamber performances are a little more relaxed, with attire ranging from jeans to dresses and suits.

I'm running late, what should I do?

The Box Office remains open 30 minutes after the start of the program. If you are not seated by the time the Orchestra begins playing the program, you will have to wait until a break in the music or intermission to take your seat.

When do I clap?

CSO musicians LOVE to hear people applauding. But, sometimes at a classical concert, there are times when you don’t applaud. For our Barnett & Company Masterworks concerts, people generally clap after the entire piece is done. There may be three or four “parts” or movements in each piece, but it’s best to wait until after the entire piece is performed and the conductor has dropped the baton. For Pops, Chamber, and Volkswagen concerts, applause depends on what was just played and any soloists.  If in doubt, watch for the conductor to completely lower their arms and begin to acknowledge the orchestra.  If still in doubt, wait until others are clapping and follow their lead!

When should I leave for intermission? 

Guests are welcome to leave their seats and move about the venue during intermission, but we ask that you wait until the lights have been turned on before attempting to exit.

Is there anything I should avoid during the performance?

Even the smallest sounds are amplified in a performance hall. Before the performance begins, please unwrap candy, turn down hearing aids and turn off all pagers, cell phones, beepers, and watch alarms. Photography and sound recordings are not permitted. While we hope you are excited to discuss the performance post-concert, we ask that you please refrain from holding conversations while a piece is being performed. Avoiding these and other distractions help create an environment in which the music can be heard and enjoyed by all.  If you are a student and would like to take notes for your paper, please ask the box office or an usher to seat you close to the stage or towards the back of the hall so you can have some light to write.